Last Updated: June 13, 2025
The Bounce Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thebounceco.com.au (the "Site") and use our Services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
a. Personal Data You Provide
Personally identifiable information, such as your name, email address, phone number, and demographic information (such as your age or gender), that you voluntarily give to us when you register for an account, make a purchase, fill out a contact form, or otherwise interact with the Services.
b. Derivative Data (Usage Information)
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If using analytics: We may also collect information about your device and usage patterns through cookies and similar tracking technologies.]
c. Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [e.g., Stripe], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your transactions and deliver the services you requested.
- Email you regarding your account or order, and send other transactional communications.
- Send you newsletters, promotional materials, and other information about our services, with your consent where required.
- Request feedback and contact you about your use of the Site.
- Improve our website, offerings, and customer service.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Comply with legal obligations and resolve any disputes.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations:
a. By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
b. Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Stripe), data analysis, email delivery, hosting services, customer service, and marketing assistance.
c. Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies and to reject cookies.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you.
- Request correction of your personal information if it is inaccurate or incomplete.
- Request deletion of your personal information.
- Object to or restrict the processing of your personal information.
- Request the transfer of your personal information to another party.
- Withdraw consent at any time (where processing is based on consent).
- Opt-out of certain uses of your information (e.g., marketing communications).
To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
[Optional: If applicable, add specific sections for GDPR, CCPA, or other regional laws, e.g., "If you are a resident of the European Economic Area (EEA), you have certain data protection rights..." or "If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA)..."]
8. Children's Privacy
Our Services are not directed to individuals under the age of [Specify age, e.g., 13 or 16]. We do not knowingly collect personal information from children under [Specify age]. If we become aware that a child under [Specify age] has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
The Bounce Co.
Studio 1 Pilates Studio - 6/85 Broun Ave, MORLEY WA 6062
Email: hello@thebounceco.com.au